Opening hours

The Advice Line is open from Monday to Friday, 9.30am – 4.00pm.

If you contact us when the Advice Line is closed, please leave a message and a nurse will get back to you on the next working day.

We also respond to all emails and text messages by the end of the next working day.

About us

Our free, confidential Advice Line service provides support and information for people living with lung disease, heart disease and stroke. In addition we give advice to families, carers, and health and social care professionals across Scotland.

Our specialist Advice Line nurses provide a supportive listening ear, together with health advice based on Scottish and UK clinical guidelines.

We are able to send free chest, heart and stroke booklets and factsheets, and other related health information, by email or post.

Our accreditation

The CHSS Advice Line has been independently accredited with the Helplines Partnership Quality Standard since 2001. We are the first helpline in the UK to have been accredited for a sixth time. The Helplines Partnership Quality Standard is the benchmark for helplines to assess, improve and maintain their quality of service.

The Advice Line won two national awards at the end of 2015: Helpline of the Year; and Best Innovative Use of Technology (for our Air Quality and Weather Text Alert Service).