Advice Line Nurses
Contacting us
If your enquiry is outwith normal hours, we will get back to you next on the working day.
(FREE from landlines and mobiles)
Text: NURSE to 66777 (standard rates apply)
Write to us: Advice Line Nurses, CHSS, 3rd Floor, Rosebery House, 9 Haymarket Terrace, Edinburgh EH12 5EZ
Get in touch on Facebook or Twitter:
Opening hours
The Advice Line is open from Monday to Friday, 9.30am – 4.00pm.
If you contact us when the Advice Line is closed, please leave a message and a nurse will get back to you on the next working day.
We also respond to all emails and text messages by the end of the next working day.
About us
Our free, confidential Advice Line service provides support and information for people living with lung disease, heart disease and stroke. In addition we give advice to families, carers, and health and social care professionals across Scotland.
Our specialist Advice Line nurses provide a supportive listening ear, together with health advice based on Scottish and UK clinical guidelines.
We are able to send free chest, heart and stroke booklets and factsheets, and other related health information, by email or post.
Our accreditation
The CHSS Advice Line has been independently accredited with the Helplines Partnership Quality Standard since 2001. We are the first helpline in the UK to have been accredited for a sixth time. The Helplines Partnership Quality Standard is the benchmark for helplines to assess, improve and maintain their quality of service.
The Advice Line won two national awards at the end of 2015: Helpline of the Year; and Best Innovative Use of Technology (for our Air Quality and Weather Text Alert Service).
